Arrow Fat Left Icon Arrow Fat Right Icon Arrow Right Icon Cart Icon Close Circle Icon Expand Arrows Icon Facebook Icon Hamburger Icon Information Icon Down Arrow Icon Mail Icon Mini Cart Icon Person Icon Ruler Icon Search Icon Shirt Icon Triangle Icon Bag Icon Play Video

Shipping/Return Info


Our standard ground shipping and handling charge is $3.95 per order.

FOR NEXT DAY OR 2 DAY SHIPPING PLEASE CALL – 781-933-0931

Additional Charges
Alaska, Hawaii, Puerto Rico, Guam and U.S. Virgin Islands add $5.00, Canadian orders add $5.00.

Add $15.00 to regular shipping charges for each heavy training bag, water-bag etc...

Add $25.00 for each mat that is ordered.

Call 781-933-0931 for an estimate of shipping charges.
 
No Foreign orders at this time, sorry.

When can you expect delivery?
Allow 10 working days from the time we receive your order for UPS to deliver your order.  Most orders are received sooner.

If you do not receive anything within 3 weeks, call us between 9:00 AM-5:00 PM EST Monday thru Friday at 781-933-0931  

Returns
 
No refunds or exchanges are excepted for books, videos, and used or worn merchandise. 

Exchanges will be made for shipping errors by Oriental Gateway (wrong size/wrong product shipped etc.).

All merchandise must be returned within 5 days of your order's delivery date.

You changed your mind and the manufacturer's box is unopened.

We will fully refund you for any unopened item (shipping is not included) within 5 days of your order's delivery date.
All returns are subject to a 20% restocking fee.

If the manufacturer's box is opened.
Items must be in as-new condition, in original packaging with the packing slip, with any/all warranty cards,
manuals and accessories within 5 days of your order's delivery date.
You will be responsible for the return shipping costs of non-defective products.
All returns are subject to a 20% restocking fee.

Any defective product is is returnable.
All defective products is returnable for a replacement (when available).
All defective products may be returned within 21 days for a replacement or refund.
All returns are subject to a 20% restocking fee.

 

HOW TO MAKE A RETURN

Please make sure the box is securely wrapped and be sure your package is insured and prepaid.
Oriental Gateway will not pay the shipping charges on returned items.
We will make every effort to speed delivery of your exchange. Please allow a minimum of 3 weeks to process your request.
 
For all additional inquiries please contact us.

Oriental Gateway
19 Sixth Road
Woburn, MA 01801
781-933-0931
orientalgateway@verizon.net